INTRODUCTION
Purchases can be made on www.ionisvini.com by registering on the site, creating an account, and accepting the General Terms and Conditions of Sale. Users may modify their registration credentials at any time by accessing their personal area using their username and password.
PAYMENT METHODS
IONIS VINI s.r.l. offers a wide range of payment methods, which may vary depending on the country from which the purchase is made.
The available payment methods are:
PayPal
Credit Cards
Bank Transfer
Cash on Delivery
Klarna
Sofort by Klarna
iDEAL
For further information on available payment methods, please consult the Payments section.
PRICES
IONIS VINI s.r.l. reserves the right to change product prices at any time, including multiple times within the same day. It is understood that the price charged to the user will be the price indicated in the order summary.
Product prices for Italy and EU countries include 22% VAT and, where applicable, the WEEE (RAEE) contribution.
For purchases from France, the purchase price includes VAT (TVA) calculated at 22%.
For purchases from Germany, the purchase price includes VAT (MwSt.) calculated at 22%.
Shipping costs may vary depending on the delivery method and destination. These costs will be clearly indicated—inclusive of VAT (for Italy and EU countries only)—during the checkout process, before the user becomes bound by the contract.
EU Countries
Prices shown for EU countries are in euros and include VAT.
Non-EU Countries
Prices shown for non-EU countries exclude VAT.
If customs duties apply to non-EU shipments, these will be charged to the customer as additional costs by the courier upon delivery of the package.
Note: Orders invoiced to non-EU countries must be shipped to the requesting country. It is not possible to ship VAT-exempt goods to Italy or Europe while invoicing a non-EU country.
SHIPPING, DELIVERY, AND INSURANCE
IONIS VINI s.r.l. ships to all countries listed in the Shipping section using national and international couriers—such as DHL, GLS, SDA, Poste, TNT, and Economy services—depending on current availability, in order to deliver goods as quickly as possible.
Delivery times may vary depending on the destination country.
Deliveries within Italy are made via express courier within 48–72 hours, except for "remote areas," which are served within 3–5 business days.
International deliveries are made via road transport (Standard): Delivery within 4–7 business days.
During checkout, the customer may choose the courier for their order based on available services for the destination location.
For particularly bulky or heavy shipments, and to maintain high service standards and prevent damage to goods, IONIS VINI s.r.l. reserves the right to ship items on pallets and, where necessary, charge an additional shipping fee.
In such cases, shipping may be entrusted to a third-party courier; the customer will be notified via email by IONIS VINI s.r.l. customer support regarding the change of courier, delivery timelines, and updated tracking information.
Delivery times may vary depending on the destination and location.
Goods will be delivered to the destination address provided by the customer at the time of purchase. The customer will receive an email indicating the order status as "Shipped," along with a tracking number to monitor the package in real time.
The delivery address cannot be changed prior to shipment; it must match the address entered during the ordering process and, consequently, the address automatically registered with the payment provider.
Any external packaging damage caused during transport must be immediately reported and disputed with the courier by noting a "reservation of inspection" (*riserva di controllo*) on the delivery receipt. Additionally, the customer must contact IONIS VINI s.r.l. customer support via the "Contact" page within a maximum of 8 calendar days of receiving the product, providing photos/videos of the packaging and the goods inside, as well as a clear photo/video of the damage.
Any claims regarding damage not visible at the time of delivery (hidden damage) must be reported within a maximum of 8 calendar days of receiving the product. Claims received after this deadline will not be considered.
During periods such as Christmas, New Year's, or other times known for high shipping volumes, shipments may experience minor, unforeseen delays; IONIS VINI s.r.l. shall not be held liable for such delays, as they are beyond its control.
In any event, IONIS VINI s.r.l. is not liable for any damage or loss occurring during transport.
WARRANTY AND LACK OF CONFORMITY
IONIS VINI s.r.l. is liable to the consumer Customer (a natural person acting for purposes outside their business or professional activity) for any lack of conformity existing at the time of delivery of the goods (Articles 128-135 of Legislative Decree no. 206 of 6 September 2005). The statutory warranty for the consumer covers lack of conformity existing at the time of delivery that becomes apparent within two years of said delivery. Notice of the lack of conformity must be given—under penalty of forfeiture of the right—within two months of the date the consumer discovered the defect. Any legal action against the seller is time-barred twenty-four months after the delivery of the goods.
This warranty period is reduced to one year for purchases made by self-employed professionals, companies, or any type of business or professional entity holding a VAT number, including condominium associations holding a tax code.
A lack of conformity is deemed established if a product fails to meet the performance promises made by the seller. Conversely, a lack of conformity does not exist if the product malfunction results from damage caused by the customer or from incorrect installation by the customer.
The warranty does not apply in cases of negligence or carelessness regarding the product's use and maintenance, or if the product is connected to electrical or other systems that do not comply with regulations. Liability for the total or partial loss of or damage to the goods—due to causes not attributable to the seller—passes to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods. In the event of a lack of conformity, the consumer is entitled to have the product restored to conformity free of charge, bearing only the cost of shipping the product to the IONIS VINI s.r.l. warehouses, the details of which will be provided via email. Restoration will be achieved through repair or replacement. Should neither of these solutions be possible, the contract will be terminated in accordance with the provisions of Art. 130 of Legislative Decree no. 206/2005.
The steps for reporting a lack of conformity or a warranty claim are as follows:
Within 60 days of discovering the defect—and in any case no later than twelve or twenty-four months after receipt of the goods—the Customer must contact IONIS VINI s.r.l. via email (using the "Contact Us" page) to submit a warranty claim. This communication must include a detailed description of the lack of conformity, along with photos and videos documenting the product's condition and installation. For products requiring installation, the installer's invoice and installation report are required.
Once it is confirmed that the conditions for a return due to lack of conformity are met, the customer must ship the package containing the item in question, following the instructions provided during the warranty claim process.
The customer must carefully pack the product in its original packaging (including internal protective materials)—taking care not to damage the packaging with adhesive labels or other items—and include all original accessories and contents. The product must be shipped to our warehouse at the customer's expense, in accordance with the instructions provided during the warranty process.
Depending on the specific circumstances, the type of defect, and the product itself, IONIS VINI s.r.l. will arrange for either a replacement or a repair. Timeframes for repair or replacement vary by product: replacements typically take 1–3 business days, while repairs handled by service centers take a minimum of 30 business days.
If neither of the above solutions is possible, a refund will be issued either via a voucher for use on our website or by crediting the original payment method used.
ASSISTANCE AND COMPLAINTS
Customers may contact us for assistance via the following channels:
Live chat (bottom right of our website, where available)
Tel: +39 080 528 2664
WhatsApp: +39 080 528 2664
Website Contact page
Social media pages – Facebook and Instagram
Any complaints must be submitted within a maximum of 8 calendar days of receiving the product.
Claims received after this deadline will not be considered.
INVOICING
IONIS VINI s.r.l. routinely issues invoices or receipts to its customers. Customers may request an invoice exclusively during the checkout process on the IONIS VINI s.r.l. website by selecting the "Do you want an invoice?" option. On that page, the customer will find the necessary fields to correctly enter their billing details. Any requests for an invoice made after order confirmation will be considered only if issuance is possible without incurring tax-related issues.
The tax document can be retrieved either via email or within the customer's account on the IONIS VINI s.r.l. website, in the order history section.
Invoicing in Italy
For Italian invoices, IONIS VINI s.r.l. ensures electronic invoicing in compliance with the 2018 Budget Law (Law no. 205 of 2017, paragraphs 909-928), which introduced mandatory electronic invoicing for transactions between private entities starting January 1, 2019. You will receive a document without fiscal validity, which will subsequently be transmitted to the Exchange System (SdI). The official electronic tax invoice will be sent within 14 business days via the channels specified by the buyer (Certified Email/PEC or SdI code).
To avoid delaying the invoicing process, please remember to specify the following during checkout:
VAT number and unique recipient code and/or PEC address (for companies)
Tax code (for private individuals)
Customers may request an invoice excluding VAT under the Reverse Charge or Split Payment schemes. For more information on how to proceed, please visit the "Italian Tax Relief" section.
Invoicing for EU Countries
IONIS VINI s.r.l. guarantees that the invoice will be sent within 7 days of the request. If you hold a VAT number, you may request an invoice excluding VAT for an intra-Community transaction before proceeding with payment. For more information on how to proceed, please visit the "Tax Relief" section.
Invoicing for Non-EU Countries
IONIS VINI s.r.l. reserves the right to attach a tax-exempt invoice and the necessary customs documentation to the package.
CONTRACT ARCHIVING
The order form will be archived on our suppliers' servers for the time required to fulfill the order and, in any case, in compliance with legal requirements. Users may access the order form and/or the related data via their personal account.
PROCESSING OF PERSONAL DATA
This document describes how the website www.ionisvini.com is managed regarding the processing of personal data of visiting users. This general notice is provided pursuant to Art. 13 of Legislative Decree no. 196/2003 ("Personal Data Protection Code") to all individuals connecting to the website www.ionisvini.com and accessing its web services electronically. This notice applies specifically to this website and not to other websites that the user may visit via links. The notice is also based on Recommendation no. 2/2001, adopted by European data protection authorities to establish minimum requirements for the online collection of personal data—specifically regarding the methods, timing, and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose of the connection.
Regarding Directive 2009/136/EC, which introduced new rules concerning cookies, please refer to the specific "Cookie Policy for the website www.ionisvini.com." Purposes of processing.
Data provided by users will be processed for the following purposes:
Purposes strictly connected to and/or necessary for fulfilling requests made by the customer within the scope of the "Buy Online" service;
Purposes connected to obligations established by laws, regulations, and EU legislation, as well as by provisions issued by legally authorized authorities or supervisory and control bodies;
Sending newsletters and promotional material regarding services offered by IONIS VINI s.r.l.;
Market research; economic and statistical analysis of the website www.ionisvini.com.
Processing Methods
Personal data is processed using electronic and digital tools, applying logic strictly related to the stated purposes and, in any case, in a manner that ensures data security and confidentiality.
Processing may be carried out on behalf of IONIS VINI s.r.l.—using the same methods and criteria mentioned above—by third parties providing data processing services or performing activities that are complementary or necessary for the execution of the services and operations requested by the user. Such third parties will be appointed, on a case-by-case basis, as Data Processors acting on behalf of IONIS VINI s.r.l.
COOKIE POLICY
All information regarding the management of cookies and personal data is provided in the "Privacy and Extended Policy" section, generally located at the bottom of the webpage (footer).
COMPETENT COURT
For the resolution of any civil disputes arising from the interpretation, performance, or termination of this distance sales contract, if the Customer is a consumer (i.e., a natural person purchasing products for purposes unrelated to their professional activity), the mandatory territorial jurisdiction lies with the court of the place where the consumer resides or is domiciled, provided such place is in Italy (Art. 63 of Legislative Decree 205/2006).
EUROPEAN CONCILIATION
Pursuant to Art. 14 of Regulation 524/2013, the user is informed that, in the event of a dispute, they may file a complaint via the European Union's ODR platform, accessible at the following link: http://ec.europa.eu/consumers/odr/. The ODR platform serves as an access point for users wishing to resolve disputes arising from online sales or service contracts out of court.
