Shipping costs are borne by the Customer and will be indicated prior to the completion of the purchase.
Shipping rates are calculated at the time of purchase and may vary based on the number of products and/or their weight.
Orders paid via credit card and/or PayPal are generally processed within 48–72 business hours of the order being placed, subject to product availability in the warehouse.
If bank transfer is selected as the payment method, order processing will begin only after the payment has been received and credited.
Due to the high volume of requests, stock levels on the website may not always update in real-time; should a product be purchased under these circumstances, we will notify the customer as soon as possible so they can decide whether to wait for restocking or receive a full refund for the order.
IONIS VINI s.r.l. advises customers to check product pages for information regarding average availability times and, if delivery timing is a crucial factor in the purchasing decision, to contact Customer Service prior to placing an order.
Deliveries scheduled close to holiday periods may experience delays due to operational circumstances or business closures during those times.
Deliveries are carried out by specialized logistics partners to street level only (no delivery to upper floors). Any costs associated with the use of lifting equipment are the responsibility of the customer.
Customers must indicate in their order if there are any access difficulties at the delivery location, such as restricted traffic zones (ZTL), narrow streets, pedestrian-only areas, etc. Any costs for additional services—such as renting smaller vehicles, porterage, etc.—are to be borne by the customer.
While IONIS VINI s.r.l. constantly seeks fast and reliable shipping partners, the company cannot be held liable for delays attributable to the shipping carrier.
The Customer will be kept informed of the order's progress. IONIS VINI s.r.l. will provide the Customer with the tracking number and all details necessary to monitor the shipment status.
Upon receipt of the order, the Customer must verify that the number of packages indicated on the waybill matches the number actually delivered.
Furthermore, the Customer must check the delivered products for conformity and inspect them for any external defects. Only after this verification should the Customer sign the delivery note; thereafter, no claims regarding the external condition of the delivered items in relation to the order placed will be accepted. Any issues must be reported to the courier by noting "accepted subject to inspection" (along with the specific reasons) on the waybill at the time of signing for receipt; otherwise, the package will be deemed to have been delivered correctly.
If an order—paid for by any method other than cash on delivery—cannot be delivered because the recipient is absent from the specified address, the courier will leave a notice confirming the delivery attempt. After two unsuccessful delivery attempts, the package will be held in storage.
In the event of non-delivery, the carrier will automatically send a storage file to IONIS VINI s.r.l. the following day, detailing the reason for the failed delivery.
The Customer may also view the status of the held shipment and their order details on the carrier's website using the tracking number. Storage fees incurred due to the shipment being held are the responsibility of the Customer.
IONIS VINI s.r.l. will contact the Customer to resolve the hold and ensure delivery takes place as soon as possible. If no instructions are received from the Customer within 3 (three) business days of the shipment being placed on hold, the purchased product will be returned to IONIS VINI s.r.l..
If ten business days elapse from the date the product was returned to IONIS VINI s.r.l. without instructions from the Customer, the contract shall be deemed terminated and the purchase order cancelled pursuant to Art. 1456 of the Italian Civil Code. IONIS VINI s.r.l. will refund the amount paid by the Customer, deducting the costs of the unsuccessful delivery and the costs of returning the product to IONIS VINI s.r.l..
The refund amount will be credited to the payment method used by the Customer for the purchase or via another payment system, depending on the circumstances. Should the Customer request re-delivery of the purchased product before the ten-day period expires, IONIS VINI s.r.l. will proceed with a new delivery, subject to the Customer paying the associated costs, in addition to the costs incurred for returning the product to IONIS VINI s.r.l..
It is the recipient's responsibility to check the condition of the delivered product.
Goods purchased online may be collected directly from the store within 10 days of purchase. To collect the goods directly from the warehouse, the Customer must select this option in the dedicated section of their shopping cart before confirming the order.
